CPGRAMS

Hello. I am Arvind Nayak (Mumbai).

We had booked Kuwait Airways flight Mumbai-Milan-Mumbai from *MakeMyTrip* site in December 2019 for a Pharma conference. Our visit dates were from 11th October 2020 to 18th October 2020. But due to COVID, we had to cancel the tickets from the MakeMyTrip app in August 2020.

Kuwait Airways deducted a nominal amount and returned a large amount of our refund to MakeMyTrip in September 2020 itself. But, since then, we had to run from pillar to post between MakeMyTrip and Citibank since our Refund amount never got credited to the credit card account as promised. There was no response to numerous phone calls and mails sent to MakeMyTrip.

Then, on 09th July 2021, I discovered the CPGRAMS site. *CPGRAMS* means *Centralized Public Grievance Redress & Monitoring System*. From that I got Direct *PMO* - Prime Minister's Office site - https: //www.pmindia.gov.in/en/main/

From the site given above, in a few words, I wrote my Grievance to the PMO office, attached the relevant documents (there is such a facility on the site) and a miracle happened.

1. I immediately received a registration no. in my email with all details of my complaint.

2. I got the name, email ID and direct phone number of the officer to whom my complaint has been forwarded. It all happened in 1-2 days.

3. On 13th July I received an email from MakeMyTrip (on instructions of the Ministry of Tourism) asking for a few details.

4. Everyday, I could track the progress of my complaint myself by entering the registration number-complete Transparency!!

And then, another MIRACLE happened on *19th July 2021*. The refund amount was CREDITED to the bank account by NEFT from MakeMyTrip!!

Really COMMENDABLE!! No words to praise this fantastic initiative by the government- and it REALLY WORKS!!

It just shows the efforts of the government towards bringing full transparency in their working and their genuine concern for the citizens and their grievances! 

KUDOS to all concerned!!

*Putting up this post so that it can help genuinely aggrieved citizens!!*

*CPGRAMS* stands for *Centralized Public Grievance Redress & Monitoring System*

PMO site- https: //www.pmindia.gov.in/en/main/

Poet Vodkans 2

Eid Mubarak Khan chacha

Pahen rakha hai Lal kaccha

Bakaron ke lo aaj bund

Let vodkans go to Mulund 

DG ke side se hain visible

Size ho gaye hain minimal

Kau ko yaad hai gear shift

DG kab la rahe ho diwali gift 😝

Thapar Saab hain IAC ke malik

Gill eating paneer with saslik 

Tandoo is waiting with oil drum

Nandoooooo is having pani rum

Awaiting Prasadji new album

Bund par laga kar malhum

Vikram is Noida king

Tatrax have good swing

Pauli is lost in Vietnam 

Ho gaya woh hum naam

Daya and Santosh Hyderabadi 

Planning to become faridbadi

VT has lost charm 

Vodkans will get harm

DG khatam karo aram 

Kuch toh karo daan 

🙏🏾🙏🏾🙏🏾

All characters in this poem are fictitious. Any resemblance is coincidental- for any claim contact LL

Shakespearen Vodkans

It’s going to be togetherness of 32 years 

When we all left home with tears

Someone from delhi Dharwad Roorkee Jalandhar

Naval academy made all of us brand new Bandar 

Initial days of ragda was rough

Which made all of us tough

After pipe down no one used to cough

After POP all of us ventured in own fields

Studious ones got medals and shields

All of us went to ships as teens

Picked up quickly our beans

Life went off nicely with new trends

Someone with wife and others with girl friends

Few left after service of 7 years others are still fighting fit with spears 

Few settled abroad for second career

All malooo joined AT for  harrier

Feel proud to be part of this vodkan family

Also enjoy conversation with shymouli 

Everything revolves around Kaushik 

His is longest , does anyone has any shak

Wishing all vodkans a very best of luck

Hope you are able to get fuck and suck 

🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾

- SS (all the Asses) 

Ghanta Tandoo Bhopali,

Sab log Bajao taali.

Khan Cha-cha aur Deshmiukh Nana, 

IAT ki Tarah phir se mithai laana.

 Tandoo hai Purana saathi,

Hamne gaya chal chal mere hathi.

Chau Ka ek dukh bhara kissa hai Purana,

Pune 2 Lonavla Ka auto Ka kiraya batana.

- Kau